Shopping information

Postage and packing is shown on the order sheet

We use Paypal to collect your payments.

We accept any form of payment from American Express to bank transfer as all are available via Paypal.
If you cannot remember your Paypal account details just click "don't have a Paypal account" to pay by another means (like your debit card), yes we have been there!)

We deliver everything from stock and if there is a problem we will email you that day.

We usually deliver the day after the order is placed if it is before 3:30PM
It can take up to 28 days. Tell us if you have not received your order after 5 days and we will try and resolve it immediately.
So try us and see how easy it is.

All our items are Artists materials and we do not give refunds unless the item is faulty in manufacture.
There is plenty of information on the website before you commit to a purchase. We do not do rentals.

Distance buying in the Uk:
If you receive the item and return it IMMEDIATELY in the original packaging UNOPENED and with the correct postage applied
we will immediately refund your purchase price, less the cost of P&P incurred in sending you the parcel (£1.31 in the UK)
In exceptional circumstances we charge a re-stocking fee of 10% plus the original P&P, provided the item is undamaged.

Television standards information

Where do you live?: You are probably aware that different parts of the world use different television standards.

Most of Europe like the United Kingdom, Italy and Germany, use PAL. The United States, Japan, Cuba and many Latin American countries use NTSC.

We now ONLY sell PAL DVDs ( DVD region 0, worldwide) but you can play these on your computer system whatever part of the world you live in.
there are two exceptions to this: The Felix Baloy DVD has two DVDs in the same package, one for PAL, one for NTSC.
The "Salsa from Within Cuba" DVD is available in PAL and NTSC, please email us if you want the NTSC version (if the order is clearly from the USA we will normally ask you by email!).
Some DVD players will play all the standards, if in doubt buy a European quality player such as Panasonic...they will usually play both standards Ok...or can be modified to.

Just to make our position clear: If you paid for it, we want you to play it wherever you live!

We found the cheapest pro-line player we bought in Comet in the Uk played everything...without a problem...for £19.00!!

Most European players will play American DVDs but for some reason, better understood by American authorities, and
the rest of the world call this a trade barrier, American's are not allowed to view our PAL products, rather an odd position for a champion of free trade!!.